STEEPLE and Balance Scorecard Essay Example for Free

STEEPLE and Balance Scorecard Essay When a firm uses an external consultant to solve a problem or evaluate an opportunity the consultant can use STEEPLE (social, technological, economic, environmental, legal, and ethical), which is a preliminary analysis technique to answer why the business organization or systems exist (Wickham, Wickham, 2008, p. 128). This analysis the consultant preforms helps to determine how the firm business fits in its external environment. The consultant can also use the balances scorecard to measure the financial and non-financial performance of the firm. The consultant will use the STEEPLE and Balance Scorecard to analyze Phillip-Morris introduction of its electronic cigarettes in the market. In addition, the consultant will make any recommendation to Phillip-Morris from the results of the STEEPLE and Balance Scorecard analysis. STEEPLE Analysis The STEEPLE analysis is and extension of the PEST analysis. The PEST analysis acronym stands for; political, economical, social, and technological factors the firm may face in its external environment. This analysis is a form of system analysis that provides a structure for examining elements from the larger system of which the firm is a part of (Gustafson, 2002, p. 134) The STEELPE analysis includes the factors of the PEST analysis with the additions of the legal, environment, and ethical factors the firm can also face in its external environment. The consultant will examine the seven external environmental factors to solve the firm’s problem or opportunity in the market: Sociological factors are trends and attitudes that can affect buying behaviors. The negative publicity that firms, such as Phillip-Morris on the effects of smoking cigarettes, has altered societies view of Phillip-Morris. This has led to millions of individuals to stop smoking to improve his or her health st atus. Technological factors- Technology is constantly changing. This trend is that advanced technology generates new questions. The question for Phillip-Morris is does the firm have the knowledge for the design, production, and delivery of the product? If not, where can the firm gain the knowledge to produce such a product or use a third party to produce it. Economic factors- the consultant will look at if the target market can afford the product. In addition, the consultant must look at if the Phillip-Morris can afford to borrow the necessary funds to produce the product. Environmental Factors- The consultant look at how the e-cigarettes will be packaged and what type of chemicals is going to be used in the production of the product. Depending on the package materials and the chemicals that are used in the production of the product can have a negative effect on the environment. Green issues are important in society today, and the firm must take the issues of protecting the environment in consideration when producing any product. Political and legal factors- relates to the government of a countries federal, state, and local law passed by various governmental agencies. In this analysis the consultant must look at what laws and the attitudes of government agencies have been made for regulating smoking e-cigarettes. Ethical Factors- The consultant must look at how the product will be packaged, design and the marketing campaign to entice consumers to buy the product. This is because the negative publicity cigarettes firms marketing, packaging, and design its products to minors. If the product is produced to make smoking e-cigarettes is â€Å"cool† this can have a negative impact on the company, because it can entice minors to use the product. After conducting the STEEPLE analysis the consultant must determine where the firm has strengthens, weakness, thre ats, and opportunities in the internal and external environment. Phillip-Morris has a negative sociological factor regarding the views of consumers who uses the firm’s products. This negative view has made millions of customers to stop using the firms products. The technological factor, Phillip-Morris has does not have the knowledge of producing e-cigarettes. The firm will have to rely on a third party to produce the product. With the company not having the technology or the technical know how to produce e-cigarettes the price of the product can be very expensive. This has a negative affect on the economical factor, because many consumers may not be able to afford the  product. In addition, by the firm using a third party to produce the product the firm does not assume the risk of borrowing the necessary funds. The firm will not have any negative environmental factors of producing the product, because the third party will assume the risk. However, Phillip-Morris does impact the environment with its current production of making cigarettes. In the political and legal issues the firm can face is very limited. Phillip-Morris will have to comply with federal, state, and local laws governing the legal age requirement for purchasing the product. The firm will have ethical issues if the packaging, design, and marketing is promoting the alternative way of smoking as â€Å"cool.† This can entice young society members to purchase and use the product. However, if its marketing, packaging, and design is to provide adults an alternative and health way of smoking. This will show society that the firm cares about the health of its customers and those who are affected by second hand smoke. Balance Scorecard The balance scorecard gives the organization a total management system to help clarify its vision and strategy. In addition, this technique gives the usable data for the organization to take appropriate business actions, provides feedback to the internal business processes and the external outcomes to improve the firms strategic performance. According to the article â€Å"Using the Balance Scorecard,† written by Kaplan and Norton (1996), (pp. 75-85) the balance scorecard has four perspectives of: Financial Perspectives- Phillip-Morris must balance its business functions which as been allocated across the organization. If the Phillip-Morris decides to increase its economic growth it can do this through a productivity strategy. Phillip-Morris can lower the direct and indirect expense to improve cost, or reduce working and fixed capital to utilize its assets to support the business Customer Perspectives- The value proposition of the customer is the mix of products, price, service , relationship, and Phillip-Morris image. With this perspective Phillip-Morris will have to take on its competition. The company will have to differentiate its value proposition. Phillip-Morris can do this by selecting different operational excellence, customer intimacy, and product leadership. Business Process Perspectives-This matric allows management to understand how efficiently the organization is performing. It also helps Phillip-Morris to understand if  its products or services is meeting the customers needs. In addition, this perspective makes sure that the organization is align with the four high level business process of: Building franchises Increase customer value Achieving operational excellences Phillip-Morris becoming a good corporate citizen Learning and Growth Perspectives- This perspective looks at the employee career growth, training, and the corporate culture for individual and the firm’s self-improvement. In addition, it looks at the knowledge enhancements that Phillip-Morris has to communicate with employees and a mentor program. If Phillip-Morris can enhance employees learning and growth it can have a workforce to meet the firms strategic position. These perspectives allow the development of metrics, data analysis, and collection for the firm. Phillip-Morris is the largest tobacco firms and has a clear objective for its current and potential stockholders. This objective can be to improve the financial side of the firm. In this case the firm has the motivation to have long-term shareholder value, and avoiding the ethical issues that is associated with tobacco companies. By doing this Philip-Morris will neglect the customer, business process, and learning and growth perspective of the balance scorecard. Phill ip-Morris must develop a different business strategy to have a more balanced scorecard. Recommendations The STEEPLE analysis shows Phillip-Morris has a negative sociological and technological factor. There are no environmental factors in producing e-cigarettes, and the political and legal issues will be the same as other tobacco products. The ethical factors can be a negative or positive depending on how the company package, design, and market the product. Phillip-Morris balance scorecard focuses on the financial perspective, while neglecting the three other perspectives. With Phillip-Morris focusing on the financial perspective, and without the technical know how. It is recommended that Phillip-Morris look for a third party to produce its e-cigarettes. It is also the recommendation for Phillip-Morris to enter in a joint venture so it can gain the technical knowledge and have a complete  balance scorecard. References Gustafson, K. (2002). The future of instructional design. In R. Rieser J. Dempsey (Eds.), Trends and issues in instructional design and technology (pp. 333-343). Upper Saddle River, N.J.: Merril/Prentice Hall Kaplan, R.S., Norton, D.P. (1996, January-February). Using the Balanced Scorecard as a Strategic Management System. Harvard Business Review, 74(1), 75-85. ESBCO Host. Wickham, P., Wickham, L. (2008). Management consulting: Delivering an effective project (3rd ed.). Harlow, England: Pearson

Exxon Valdez Oil Spill Essay -- essays research papers

Exxon Valdez Oil Spill ABSTRACT In March of 1989, the Exxon Valdez oil tanker ran aground on Bligh Reef in Prince William Sound, Alaska. An eighteen foot wide hole was ripped into the hull, and 10.9 million gallons of crude oil spilled into the ocean. In the following weeks, many things transpired. This paper will discuss the cleanup, the damage, and the results of the biggest oil spill in United States history. On March 24, 1989, in Prince William Sound Alaska, the Exxon Valdez was moving South West after leaving Port Valdez. The ship was carrying over fifty million gallons of crude oil. When the Valdez was only twenty-eight miles from the port, it ran aground on Bligh reef. The bottom was ripped open, and 10.9 million gallons of North Slope Crude Oil spilled into the frozen Alaskan waters at a rate of two hundred thousand gallons per minute. The remaining forty-two million gallons were off loaded. In the ensuing days, more than 1,200 miles of shoreline were hit with oil. This area included four National Wildlife Refugees, three National Parks, and Chugach National Forest. Within hours, smaller tanker vessels arrived in order to off load the remaining oil. Unfortunately, the cleanup effort was hindered by an inadequate cleanup plan that had been created during the 1970's. These plans outlined how an oil spill would be handled, including provisions for maintaining equipment such as containment booms and "skimmer boats." The plans also called for a response team to be on twenty-four hour notice. Unfortunately, the plans were good on paper only. A spill of this size had not been anticipated. Therefore, the response teams had been demobilized, and the equipment that was supposed to be ready at all times was either too far away or nonexistent.. Precious hours were also wasted as Corporations, the Alaskan State Government, and the National government argued over who should take control of the situation. The arguments ensued after debates over who would pay for what, who was responsible for what, and who would do the best job. The local fishermen were a big help with the cleanup effort. They battled with the oil in order to protect their industry. Many fisherman were seen in row-boats in the small coastal inlets. The fishermen work... ...industry in Alaska, so there has been much concern over the welfare of the fish. Many natives also live by subsistence fishing. Pink salmon and herring were the two species that people were most concerned about. Pink salmon is the biggest commercial fish in Alaskan waters, many people were afraid that the salmon population would need years to recover, however, studies have shown that the effect of the oil on spawning, eggs, and fry was negligible. Chromatography tests have also shown that there are no hydrocarbons in the flesh of most of the fish. Those that do have hydrocarbons in their flesh have a level that is so low as to be measured in the parts per billion range. Herring is also a huge commercial fish in Alaska. The 1988 catch yielded twelve point three million dollars. In 1989, after the spill, herring was declared "off limits" to fishermen. However, this was compensated by a salmon catch that was six times as big as it had been in 1988. In 1990, when herring fishing resumed, it returned to normal levels. The damage to the fishing industry was not nearly as bad as had been anticipated. Usha Varanasi, director of the NOAA's Environmental Conservation Division in S

Spectroscopic Determination of Iron with Phenanthroline

Experiment A Spectroscopic determination of Iron with Phenanthroline Unknown # 2 Mass of Mohr’s Salt: 0. 2040 1. 5mL of 6M acetic acid was measured and transferred into a 100mL volumetric flask with a pipette and diluted to the mark. Concentration= [0. 2040(Â ±0. 0001)g/100(Â ±0. 08)mL]*[(1mol/392. 16g)/(1L/1000mL)] = 0. 005202(Â ±0. 09382%) = 0. 005202(Â ±0. 000005)mol/L 2. 10mL of the above stock solution was transferred to a 250 mL volumetric flask and diluted to the mark. Concentration= [0. 005202(Â ±0. 9382%)mol/L]*[10(Â ±0. 02)mL/250(Â ±0. 12mL)] = 0. 00020808(Â ±0. 22607%) = 0. 00020808(Â ±0. 0000005)mol/L 3. Standard error of burette is 0. 02mL in every reading. Solution| Desired Volume| Absorption 1| Absorption 2| Average Absorption| Standard 1| 30| 0. 662| 0. 664| 0. 662| Standard 2| 25| 0. 544| 0. 546| 0. 545| Standard 3| 20| 0. 43| 0. 434| 0. 432| Standard 4| 15| 0. 317| 0. 309| 0. 313| Standard 5| 10| 0. 222| 0. 217| 0. 2195| Standard 6| 5| 0. 113| 0. 112 | 0. 1125| Unknown 1| | | | 0. 096| Unknown 2| | | | | 4.Sample standard concentration calculation with standard 1, Concentration= [30(Â ±0. 02)mL/100(Â ±0. 08)mL]*[0. 00020808(Â ±0. 0000005)mol/L] = 0. 000062424(Â ±0. 2807%) = 0. 000062424(Â ±0. 0000002) 5. From the Calibration curve of Absorbance Vs Concentration, we know the equation of the graph is : y = 10553. 63(Â ±190. 5558)x – 0. 00363(Â ±0. 007721) Where, y is the absorbance and x is the concentration. We know the absorbance of the unknown is 0. 096. Therefore, 0. 096 = 10553. 63(Â ±190. 5558)x – 0. 00363(Â ±0. 007721) x= [0. 096+0. 00363(Â ±0. 07721)]/ [10553. 63(Â ±190. 5558)] = 0. 00000944(Â ±7. 957%) = 0. 0000094(Â ±0. 0000008) 6. Standard Concentrations| Uncertainties| Average Absorbencies| 0. 000062424| 0. 0000002| 0. 662| 0. 00005202| 0. 00000013| 0. 545| 0. 000041616| 0. 000000108| 0. 432| 0. 000031212| 0. 00000007| 0. 313| 0. 000020808| 0. 00000006| 0. 2195| 0. 000010404| 0. 00000005| 0. 1125| SUMMARY OUTPUT| Column1| Regression Statistics| Multiple R| 0. 999348603| R Square| 0. 99869763| Adjusted R Square| 0. 998372037| Standard Error| 0. 008293572| Observations| 6|ANOVA| Column1| Column2| Column3| Column4| Column5| | df| SS| MS| F| Significance F| Regression| 1| 0. 2109807| 0. 2109807| 3067. 32299| 6. 3634E-07| Residual| 4| 0. 000275133| 6. 8783E-05| | | Total| 5| 0. 211255833| | | | Column1| Coefficients| Standard Error| t Stat| P-value| Lower 95%| Upper 95%| Lower 95. 0%| Upper 95. 0%| Intercept| -0. 003633333| 0. 007720895| -0. 4705845| 0. 66245106| -0. 025069975| 0. 017803308| -0. 025069975| 0. 017803308| X Variable 1| 10553. 63322| 190. 5558304| 55. 3834181| 6. 3634E-07| 10024. 56542| 11082. 0102| 10024. 56542| 11082. 70102| 7. Isobestic point is a specific wavelength at which two chemical species have the same molar absorptivity. A pair of substances can have several isobestic points in their spectra. In a 1-to-1 chemical reaction that involves a pair of sub stances with an isobestic point, as long as the sum of the concentrations of the two molecular entities in the solution is held constant there will be no change in absorbance at this wavelength as the ratio of the concentrations of the two entities are varied.This is because the two substances absorb light of that specific wavelength to the same extent. We do not observe any isobestic point in this experiment because we did not scan through the entire spectrum but rather chose a wavelength at which the species have different molar absorptivity. Besides, if we were working with an isobestic point, we would not be able to obtain changes in absorption with changing ratios of concentrations. 8. Transmittance is the ratio of the radiation falling upon a material, to the radiation transmitted through a material.Absorbance is negative logarithm of transmittance. Molar absorptivity is a measurement of how strongly a chemical species absorbs light at a given wavelength. From Beer’s la w we know that, A=? bc. Therefore the absorbance is proportional to the concentration. 9. A solution of Fe34- would show a violet-blue color at an absorbance maximum of 562. And if the absorbance maximum were 414, a green-yellow color would be observed. The spectra for absorbance maximum 562 are sketched in the following: The spectra for absorbance maximum 414 are sketched in the following: 10.There could be instrument related sources of error. Stray light could be a problem since the detector responds to all the light that reaches it. In liquids, the extinction coefficient usually changes slowly with wavelength, which could add to the possible errors. There could be errors from the measurement uncertainty of the results. There could also be errors while preparations of the standards, due to presence of impurities in the apparatus which may lead to discrepancy in the calculation of the concentration. 11. Van De Water, Leon G. A; Jaap A. Bergwerff, T.Alexander Nijhuis. UV-Vis Microsp ectroscopy: Probing the Initial Stages of Supported Metal Oxide Catalyst Preparation. J. Am. Chem Soc. 2005, 127(14), pp 5-24-2025. Academic Search Premier. EBSCO host. University of Minnesota Lib. Twin Cities. Minneapolis. MN. 05/02/12. In this article UV-Vis microscopy is used to monitor macro distribution and speciation of the catalyst precursor species. Through this experiment more detailed information on the structure-function correlation of the catalytic material is obtained. Koeppet, Benjamin; Tolstoy, Peter M; Limbach, Hans-Heinrich.Reaction Pathways of Proton Transfer in Hydrogen-Bonded Phenol Carboxylate Complexes Explored by Combined UV-Vis and NMR spectroscopy. J. Am. Chem. Soc. 2011, 113(20), pp7897-7908. Academic Search Premier. EBSCO host. University of Minnesota Lib. Twin Cities. Minneapolis. MN. 05/02/12. In this article better insight about the tautomeric states of the H bonded anions, and the solvent configurations were obtained from UV-vis time scale. The UV-vis absorptions were broadened inhomogeneously because of distribution of the H-bond geometries from the different solvents.

Essay about Assisting Support Customers with Food and Drink

Unit 4222-222 Support individuals to eat and drink Outcome 1 Be able to support individuals to make choices about food and drink Outcome 1 1. To establish with an individual the food and drink they wish to consume is always done by chose but also considering any dietary issues that need to be incorporated. The use of customers care plan will first give you a brief outline of there allergies (if any), likes and dislikes so no what not to include within there choices. Then the next step would be direct communication with the customer themselves using there chosen form of communication. This could be verbal, both (words or sounds), then there’s Mackiton , sign language or pointing to an object. Also use of eye contact,†¦show more content†¦The hand washing procedure includes, wetting hands up to the higher point of the wrist, use the ant-bacteria hand wash provided paying attention that all areas of the hand and wrist rinse thourally and then use the hand towels provided to dry the hands/wrist. 3. When Supporting customers to prepare to eat and drink you must be aware of there individual needs, this information can be found in the customers care plan and communicating with other carers, parents/gardens and working professionals. The correct form of communication for that individual is needed to ensure they fully understands there choices and we understand there response. Also knowing what level of support is needed for each customer so we can work in a personal centred way helps to empower an individual and helps them progress and gain more independence. 4. Providing suitable utensils to assist the individual to eat and drink may be providing such as a ridged plate from an individual That may find it difficult to scoop up food independently or providing a plastic coated spoon for a customer to reduce the risk of any accident and provide comfort when assisting them with eating and drinking. Different materials types and sizes of cutlery may be needed to assist indicial customers with there eating and drinking, such as plastic cups if the weights are to heavy for them to handle independently. Outcome 3 1.To promote an individuals dignity, comfort and enjoyment while eatingShow MoreRelatedCross Cultural Perspectives On Business And Management1249 Words   |  5 Pagesconcern over the increasing number of health problems that are associated with fast foods. Childhood obesity and the possibility of such issues will likely double in the next decade† (Johansen, 2012). 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